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Chronic Procrastination and the Cost of the "Ding!"

Guadian UK: Hi-tech is turning us all into time-wasters

(via Rich Siegel)

A few weeks ago, I pointed you to a startling stat in the New York Times stating that 28% of the average worker’s day gets blown on unnecessary interruptions — helping contribute to a crisis that a company like Intel now considers a $1 billion per year problem. From yesterday’s Guardian comes more numbers on the growing cost of distraction:

Ferrari says that chronic procrastination is now so serious a condition it needs to be recognised by clinicians. In a study to be published later this year, he estimates that 15 to 20 per cent of people are chronic procrastinators. ‘We now have data on 4,000 people, and it doesn’t seem to matter what age you are, or your sex or background.’

Of course, as the Inbox Zero guy, I think a real eye-opener sneaks in with this passing note about the cost of all those noisy email notifications you created:

Even the beeps notifying the arrival of email are said to be causing a 0.5 per cent drop in gross domestic product in the United States, costing the economy $70bn a year.

Although the headline wants to point the blame squarely at “hi-tech,” the last graf talks about your brain’s own role in how that nasty new technology is allowed to be abused:

It appears that the brain is divided into two parts. One triggers ‘automatic responses’ which take precedence over everything else - such as fleeing sabre-toothed tigers. The other governs ‘deliberate responses’ - writing that report due next week or booking a visit to the optician.

Do yourself (and your company) a favor this morning: try just briefly shutting off the “Ding!” and give yourself authority to schedule your next email dash.

Just for one morning, see if you can’t get a bit more actual work done if you’re not mentally scanning for sabre-tooths.

Ding!


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grant's picture

Perhaps I'm not part of this culture, but...

Can someone give me one good reason why one should have any email notification at all?

I’ve never, ever understood what the point was.

It’s there, it’s not going anywhere. If I’m expecting something, I can check.

Why, why, why do otherwise??

Merlin Mann's picture

Re: Perhaps I'm not part of this culture, but...

A lot of people tell me they have to remain available at all times because of the sort of work they do — that they couldn’t shut off email notifications any more than they could stay at home or come to work naked. “That’s my job to be available,” they say.

I hope that’s a fair presentation of that point of view — I’d encourage folks to share their own thoughts in their own words, of course.

fuzzybunny88's picture

"availability" as a job

I hear people say that kind of rationalization all the time as well. I always wonder how I can get a gig like that - or do they have to do something besides being available?

hendryx's picture

I’d say that is a fare summation.

I’d say that is a fare summation of the view point. I work in that environment myself. It was decided that the primary way of reporting any IT issue where I work would be to email me directly - so I need to keep an eye on my email to know when I need to get up and go and fix something.

In truth however most of the problems emailed to me are requests for advice or tasks that once I read the email I wont get started on for until the next day anyhow.

Personally I make sure that all audio notifications (including email) are turned off other than for my calender. Then if my computer makes a nose I know I need to be dropping everything and go do something.

As for people emailing me there IT problems. I can look at the unread mail count on my mail.app icon whenever I take a quick stretch and just check that there isn’t a huge amount of email waiting for me. I also do the inbox-zero, but only allow myself to read the email if the number of unread email is getting very high (often indicating that there is a big issue that needs me to drop what I’m doing), or after I’ve finished one task and before I start the next.

cbowler's picture

I'd like to comment

… but I couldn’t pay attention long enough to read the entire post.

Aaron Stannard's picture

Guess it's time to turn off Outlook Email notification

After reading this I think it’s time for me to turn off my incoming email notification in Outlook 2007. I wonder how I do that again…

smbrannan's picture

That’s something that has

That’s something that has stumped our IT department so far….

rossmcf's picture

Notification Filtering

My little way round the notification issue is to have mail run a notification script if it’s High Priority, or if the sender is in my “Waiting On” Address Book group. That way, I don’t have to keep checking, nor am I distracted by unnecessary dings.

hhugel's picture

Work in silence

I have always muted my computer while at work. Between the IM client, e-mail notification, and the tools I use making such a racket I found I was getting a lot less done. I check my e-mail twice an hour now and carry a cell phone incase of emergencies. The phone is set up with ring tones and pics of the people who I may need to speak to (like my boss, etc) which has worked out well.

Mashedspud's picture

Re: Chronic Procrastination and the Cost of the "Ding!"

This article is confusing. Is the loss of productivity due to people procrastinating (deciding to do something later instead of now) or distractions that effect their ability to concentrate on the task at hand?

These are two separate issues that can’t be answered together.

Mashedspud Green lasers rulz

About Merlin Mann

Merlin Mann's picture

Bio

Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who started the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today. Also? He looks like this, answers questions, and has something like a life.

 
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